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Warranty

Apex's warranty is a structural warranty covering only manufacturing faults and defects, it does not cover general wear and tear. This warranty is provided in addition to consumer protection already provided under Australian Consumer Law.

Warranty Claims

To make a warranty claim please email [email protected] including your order number and describe (in detail) where the product are used. Please include pictures of the faulty products clearly showing the affected area(s) on each individual item. Please include images showing the venue and area of where the products are used.

If you have any questions or concerns, please email us or call 1300 950 750 and we will be happy to help.

Warranty Terms and Conditions

Apex does not warranty products for use under all circumstances. The warranty does not cover:

  • Damage caused as a result of general wear and tear;
  • Misuse, neglect or abuse of the goods;
  • Damage caused from improper storage;
  • Minor cracks and scratches;
  • Variations in paint over time including, discolouration, scratches, bubbling, fair wear and tear;
  • Any use of toxic cleaning products that are not specifically recommended for the product type;
  • Shipping and delivery costs;
  • Incorrect assembly by the user;
  • Replaceable parts and optional accessories e.g. cushions, feet, screws etc;
  • Non reported issues that have escalated from minor to major;
  • Transportation costs for goods picked up from store or warehouse;

We provide warranties subject to these terms:

  • (i) Apex at its discretion may repair or replace any goods to remedy any failure due to faulty workmanship or materials, provided that such goods may have acceptable variance (as determined by Apex).
  • (ii) the customer acknowledges that any warranty given in respect of plant and equipment is the warranty of the manufacturer of the goods and that Apex is not responsible for such warranties and gives no warranty of its own in respect of the said goods;
  • (iii) Apex, or its representatives, being given access to the goods for the purpose of inspection and rectification of any claim;
  • (iv) the customer not having repaired or undertaken to repair the goods without the prior authorisation of Apex nor altering the goods in any way;
  • (v) the customer having used and maintained the goods in accordance with the manufacturer’s recommendations, their failure not being the result of incorrect or poor maintenance by the customer;
  • (vi) the customer having ensured reasonable, appropriate and acceptable use and maintenance;
  • (vii) the customer acknowledging that it has not relied upon any advice given by Apex, its agents, servants, representatives or employees in relation to the suitability for any purposes of the goods;
  • (viii) the customer agrees that all claims for warranties are decided at the sole discretion of Apex.