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Solid Wood

Wood and veneer are natural materials and therefore will display natural variations in their grain and colour. Their surfaces are affected by light, and overtime their character and colour will change.

As the solid timbers in our range are natural products, they may expand and contract due to varying temperature and environmental conditions. This may cause small cracks where the timber joins. This is normal and not considered a fault or flaw, rather, it is a unique and beautiful characteristic of your piece.

To minimise movement, solid furniture should not be placed outside (unless the item is specified for outdoor use), in direct sunlight, or in heavily air-conditioned or climate controlled areas.

Cracks in wood products can be easily fixed by placing wood putty in with a plastic putty knife. Simply tape the outside edge of the crack and fill. Some cracks or splits can be highlighted by dabbing black stain in the crack.

If you notice surface cracks….this is normal. If you notice some cracking on the ends this is also normal activity for solid wood furniture.

Do not use any chemical based cleaners.

Apply suitable timber oil to timber furniture as required.

Fabric

Keep fabric away from direct sunlight as this will prevent UV damage to your fabric. Use curtains or blinds to protect your furniture.

Vacuum all fabric surfaces and cushions regularly to remove dust and dirt by using an upholstery brush attachment.

Take special care when spraying household chemicals and products near upholstery. Applying non-commercial scented fabric fresheners, neutralisers and fabric protectors is never recommended.

Scotch guarding your upholstery will offer a higher level of protection, however please note that doing so may void any warranty. Ensure that the third party used for sealing offers their own warranty on their service.

Professional cleaning every 12 months is recommended. If your furniture is used every day, we recommend professional cleaning every 6 months.

Vinyl

Protect from direct sunlight.

Regularly dust with a clean, dry duster.

Clean with water, mild detergent and a sponge. Rinse and allow drying.

Use a soft nylon brush to remove stubborn dirt and grime.

Do not use vinyl protectants.

Do not use cleaning products containing bleach or abrasive materials.

Do not use products that may produce a chemical burn.

Warranties

Apex does not warranty products for use under all circumstances. The warranty does not cover:

Damage caused as a result of incorrect assembly.

Misuse, neglect or abuse of the goods.

Damage caused from improper storage.

Minor cracks and scratches

Variations in paint over time including, discolouration, scratches, bubbling, fair wear and tear.

Any use of toxic cleaning products that are not specifically recommended for the product type.

Shipping and delivery costs

Fair wear and tear.

Non reported issues that have escalated from minor to major.

Transportation costs for goods picked up from store or warehouse.

We provide warranties subject to these terms:

(i) Apex at its discretion may repair or replace any goods to remedy any failure due to faulty workmanship or materials, provided that such goods may have acceptable variance (as determined by Apex).

(ii) the customer acknowledges that any warranty given in respect of plant and equipment is the warranty of the manufacturer of the goods and that Apex is not responsible for such warranties and gives no warranty of its own in respect of the said goods;

(iii) Apex, or its representatives, being given access to the goods for the purpose of inspection and rectification of any claim;

(iv) the customer not having repaired or undertaken to repair the goods without the prior authorisation of Apex nor altering the goods in any way;

(v) the customer having used and maintained the goods in accordance with the manufacturer’s recommendations, their failure not being the result of incorrect or poor maintenance by the customer;

(vi) the customer having ensured reasonable, appropriate and acceptable use and maintenance;

(vii) the customer acknowledging that it has not relied upon any advice given by Apex, its agents, servants, representatives or employees in relation to the suitability for any purposes of the goods;

(viii) the customer agrees that all claims for warranties are decided at the sole discretion of Apex.